Q10 Platform Terms & Conditions of Use
This document contains the terms governing the use of the q10 platform by all users in Malaysia. Please read it carefully before registering or using any of our services.
Last Updated: 2026. These terms apply to all registered q10 users.
Acceptance of Terms
By accessing, registering for, or using any part of the q10 platform — whether through a web browser or mobile app — you agree to be bound by all the terms and conditions set out in this document. If you do not agree with any part of these terms, you are not permitted to use q10's services.
Acceptance of these terms is deemed to occur automatically when you complete the account registration process, make your first deposit, or begin using any feature of the platform. q10 reserves the right to amend these terms at any time, and users will be notified of any material changes through appropriate communication channels. Continued use of the platform after such notice constitutes your acceptance of the amended terms.
The q10 platform is strictly for adults aged 18 and above. By registering, you confirm that you meet this minimum age requirement and are fully responsible for all activity on your account.
Account Creation & Security
Each user is permitted to hold only one registered account on q10. Owning more than one account is strictly prohibited and may result in the suspension or closure of all associated accounts without prior notice. q10 reserves the right to verify user identity at any stage using valid supporting documents.
During registration, you are required to provide accurate, complete, and up-to-date information. Any false or misleading information constitutes a breach of these terms. Identity verification may be required before withdrawals can be processed — this includes providing a valid government-issued identification document.
You are solely responsible for keeping your account password confidential. q10 is not liable for any losses arising from unauthorised access caused by your failure to protect your login credentials. If you suspect your account has been compromised, contact the q10 support team immediately at [email protected].
User Responsibilities & Platform Rules
Q10 users are prohibited from engaging in any activity that could compromise the integrity of the platform, including but not limited to: attempting to hack or disrupt the system, using automated software (bots) to place bets, colluding with other users to defraud the system, and any form of financial fraud or money laundering.
Users are also prohibited from using the q10 platform for any purpose that violates applicable laws in Malaysia. Any activity suspected of being unlawful will be reported to the relevant authorities and the account involved will be suspended immediately.
Q10 reserves the right to decline, withhold, or void any bet or transaction suspected of involving fraud, technical error, or a breach of these terms. q10's decision in such matters is final.
- Using another user's information for unauthorised purposes is strictly prohibited
- Placing bets on behalf of third parties without written authorisation is strictly prohibited
- Attempting to exploit any technical errors on the platform is strictly prohibited
- Transferring account balances to other users is strictly prohibited
Payments, Deposits & MYR Transactions
All financial transactions on the q10 platform are conducted in Malaysian Ringgit (RM). Deposits can be made via approved local payment methods including Touch 'n Go, FPX, and online banking. q10 does not accept deposits in foreign currencies and is not responsible for any currency conversion fees charged by third parties.
Withdrawals will be processed to the bank account registered in the user's name only. q10 reserves the right to request additional verification before processing any withdrawal to ensure transaction security. Processing times vary depending on the method selected and are typically completed within twenty-four hours on business days.
Credited deposits cannot be reversed except in cases clearly involving a confirmed technical error. Any transaction disputes must be submitted to the q10 support team within thirty (30) days of the transaction date.
Limitation of Liability, Intellectual Property & Third-Party Links
Limitation of Liability
Q10 is not liable for any indirect, consequential, or special losses suffered by users, including loss of profits, loss of data, or business interruption arising from the use of or inability to use this platform. q10's total liability to any user under any circumstance shall not exceed the amount deposited by that user in the thirty (30) days preceding the relevant claim.
Intellectual Property
All content on the q10 platform — including logos, interface design, text, graphics, software, and databases — is the exclusive property of q10 and is protected by applicable intellectual property laws. Users may not copy, distribute, modify, or exploit any content without prior written permission from q10.
Account Policy & Suspension
Q10 reserves the right to suspend or close a user's account without prior notice if there is evidence or reasonable suspicion that the user has breached these terms, engaged in fraud, or acted in a manner harmful to the platform or other users. For accounts closed due to a breach, any remaining balance may be withheld pending investigation.
Changes to Terms & Governing Law
Q10 reserves the right to amend, update, or replace any part of these terms at any time without prior notice. However, for material changes that significantly affect user rights, q10 will endeavour to provide reasonable notice via registered email or in-platform notification at least seven (7) days before the changes take effect.
These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or in connection with these terms shall be resolved through the appropriate dispute resolution mechanisms in Malaysia.
If any provision of these terms is found to be invalid, unenforceable, or contrary to law, that provision shall be severed from these terms and shall not affect the validity or enforceability of the remaining provisions.
For any enquiries regarding these terms, users may contact the q10 team by email at [email protected] or refer to the FAQ section.