Responsible Gaming with q10
Q10 believes that quality entertainment should go hand in hand with self-awareness and healthy habits. This page provides practical guidance to help keep your gaming experience enjoyable, controlled, and balanced.
Q10's Commitment to Responsible Gaming
Q10 provides an online entertainment platform for adult users in Malaysia, with fun as the primary purpose. We recognise that for some users, gaming activity can develop into an uncontrolled habit without proper guidance and awareness. As such, q10 is committed to fostering an environment that promotes healthy, responsible gaming and puts user well-being first.
The q10 platform is strictly for users aged 18 and above. We encourage every user to approach gaming purely as entertainment — not as a source of income or a way to resolve financial difficulties. The decision to play should always be made with a clear head and a calm state of mind, never under stress or emotional pressure.
Warning Signs of Risky Behaviour
Recognising the early signs of risky gaming behaviour is an important first step. Here are some warning signs to take seriously:
Continuing to play solely to recover losses is a serious warning sign and should be stopped immediately.
If you find it difficult to stop playing even when you intend to, this may be a sign of a self-control issue.
Using money set aside for bills, food, or family needs to fund gaming is a serious sign that requires immediate action.
If gaming starts to interfere with your work, family relationships, or social life, it's time to reassess your gaming habits.
Setting Healthy Time & Budget Limits
One of the best practices in responsible gaming is setting clear limits before you start playing. q10 encourages every user to adopt the following approach:
Play Time Limit
Decide how long you want to play before starting a session. Use a timer on your smartphone as a reminder. When time is up, stop playing — there's no pressure to continue. Adequate rest between sessions is important for keeping a clear, level-headed judgement.
Daily & Monthly Budget Limit
Set a maximum amount in MYR that you are willing to spend over a given period — whether daily, weekly, or monthly. Stick to that limit without exception. Never play with money you cannot afford to lose. Treat every amount spent as the cost of entertainment, not an investment.
As a general guide, a healthy monthly entertainment budget should not exceed five percent of your net monthly income. If you find it hard to stick to this limit, consider using the self-control tools available on q10.
Self-Control Tools on q10
Q10 offers several self-control options to help users manage their gaming habits more effectively. These can be accessed through your account settings or by contacting our support team.
Set a daily or monthly deposit limit in MYR to control how much you can add to your account. Requests to increase the limit will require processing time as a safeguard.
Choose to take a temporary break from the platform for 24 hours, 7 days, or 30 days. During this period, your account will be suspended and you will be unable to log in or carry out any transactions.
If you need a longer break, you can request a self-exclusion for a period of six months, one year, or longer. Contact q10 support at [email protected] to initiate the process.
Minor Protection
Q10 takes the protection of minors very seriously. Our platform is strictly for adults aged 18 and above. We use identity verification processes to ensure all users meet the minimum age requirement at registration.
If you share a device with younger family members, we encourage you to:
- Always log out of your q10 account after every session
- Using a strong password and not sharing it with anyone
- Using parental controls on your device to block access to gaming sites
- Not saving login details automatically on browsers accessible to children
If you suspect someone under the age of 18 has accessed your account or registered on q10, please contact us immediately at [email protected] so that appropriate action can be taken.
Life Balance & Seeking Professional Help
Online gaming is just one of many forms of entertainment available. Maintaining a healthy balance between gaming and other areas of life — such as family, work, health, and social relationships — is key to long-term well-being.
Q10 encourages users to periodically reflect on their gaming habits and ask themselves: is this still enjoyable, or has it become a burden? If it's the latter, it's time to take a break and seek support.
If you or someone you know is struggling with gaming dependency, we encourage you to reach out to a professional. In Malaysia, the following support channels are available:
- Talian Kasih: 15999 — Ministry of Women, Family and Community Development family welfare and support helpline
- Befrienders Kuala Lumpur: 03-7627 2929 — Emotional support and crisis helpline
- Institute of Mental Health (MENTARI): Nearest health clinic — counselling and mental health services
- Contact the q10 support team at [email protected] for guidance on using the self-control tools within the platform