Q10 Privacy Policy — Malaysia User Data Protection
This document explains how q10 collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority.
Last Updated: 2026. This policy applies to all registered q10 users.
Information We Collect
When you register and use the q10 platform, we collect several categories of information to ensure the service runs smoothly and securely. The following are the types of information that may be collected:
Account Information
During registration, you are required to provide your full name, date of birth, email address, phone number, and password. This information is used to verify your identity and grant access to the platform. Further identity verification may require a valid government-issued ID such as a Malaysian MyKad or passport.
Device & Browser Information
We collect technical information such as device type, operating system, browser version, IP address, and usage data when you access the q10 platform. This information is used for security purposes, technical troubleshooting, and improving the overall user experience.
Local Payment Information
To process deposit and withdrawal transactions in MYR (RM), we collect information related to your chosen payment method, such as bank name, verified account number, and FPX or e-wallet transaction details. q10 does not store credit or debit card information directly — all transactions are processed through a secure, certified payment gateway.
Usage Data & Platform Activity
We record betting history, games played, login frequency, and interactions with platform features. This data is used to detect suspicious activity, ensure compliance with responsible gaming policies, and improve overall service quality.
Purpose of Use of Information
Q10 uses the information collected solely for legitimate purposes related to the operation of the platform. The following are the primary purposes for which user data is used:
- Verifying user identity and preventing fraudulent or duplicate registrations
- Processing deposits, withdrawals, and financial transactions in MYR
- Providing responsive and effective customer support
- Detecting and blocking fraudulent activity, money laundering, or platform abuse
- Sending important notifications relating to your account, security, and policy updates
- Fulfilling legal obligations and compliance requirements applicable in Malaysia
- Improving the user experience based on usage patterns analysed in aggregate
Q10 will not use your information for third-party marketing purposes without your explicit consent.
Cookies & Session Tracking
The q10 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you browse our site. The following are the types of cookies we use:
Essential Cookies: Required for core platform functions such as maintaining login sessions, account security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
Analytics Cookies: Helps us understand how users interact with the platform — which pages are visited most frequently, time spent on each section, and where users exit their sessions. This data is collected in aggregate and does not identify any individual user.
Preference Cookies: Saves personal preferences such as display settings and favourite game selections, making future sessions more convenient.
You can manage your cookie settings through your browser preferences. However, disabling all cookies may affect certain features of the q10 platform.
Data Storage, Security & Third-Party Sharing
Q10 stores user data on servers protected with industry-standard SSL encryption. Access to personal data is strictly limited to staff with a legitimate operational need, and all internal access is logged for audit purposes.
User data is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Once the retention period expires, data will be securely deleted or anonymised.
Third-Party Sharing: q10 does not sell, rent, or share users' personal information with third parties for commercial purposes. However, we may share information in the following limited circumstances:
- Technical service providers that support platform operations (subject to strict confidentiality agreements)
- Regulatory or law enforcement authorities where required by court order or Malaysian law
- In cases involving user safety protection or the prevention of serious fraud
User Rights & How to Contact Us
As a registered q10 user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010:
Right of Access
You have the right to request a copy of the personal information we hold about you. This request can be submitted via our support email and will be processed within a reasonable timeframe.
Right of Rectification
If you find that your personal information is inaccurate or outdated, you may submit a rectification request. Certain details such as your full name and date of birth require supporting documents to update, in order to preserve the integrity of the identity verification process.
Right to Erasure & Policy Changes
Under certain circumstances, you may request the deletion of your personal data. However, some records may need to be retained to meet legal obligations or to resolve pending transactions. q10 reserves the right to update this Privacy Policy from time to time. Users will be notified of material changes via their registered email address. Continued use of the platform after a change notice is considered acceptance of the revised policy.
For any privacy-related enquiries, requests, or complaints, please contact the q10 team by email at [email protected] or visit the FAQ us for further guidance.